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Due to working with PolyJumps as well as our own Valentine Show Jumps manufacturers, your delivery may be staggered depending on your order. When ordering, we will do our very best to work with you to arrange a suitable delivery. However, this may not be possible due to the courier services we and our suppliers use. We will however give you an estimate of manufacturing and delivery turn around. 

Valentine Show Jumps

With a range of products, we are always exploring the quickest and most cost-effective delivery method. With this, depending on the size of your order and products, we work with a range of couriers for package delivery, pallet delivery and also delivery through our manufacturers transport for larger orders. All delivery is quoted on the weight and size of your order.  

Currently we are unable to automate the delivery charge through our website - however we are working on this. When ordering, you can either complete your order through the website and we will contact you after with a delivery invoice. At this time you can pay the difference if happy to proceed (we will refund if not). Alternatively, please contact us with your order & delivery address, and we will provide you a full quote including delivery. 


We always recommend that someone is at your specified delivery address to receive your PolyJumps®. However, if you have a safe area to leave your jumps, please state this in the Delivery Instructions / Order Notes box on the cart page so that we can add this detail to your order. The directions to leave the jumps cannot be through any private property. If you have any questions, please feel free to email us –

Estimated delivery for PolyJumps Products

UK Mainland & Scottish Highlands | 1 - 4 Days

Our shipping costs for UK Mainland and Scottish Highlands deliveries are calculated through the total weight of the order during checkout. Orders placed before 12pm can be dispatched to arrive next day, but not always guaranteed. 

British Isles | 4 - 14 Days

We ship to the Scilly Isles, Channel Islands, Isle of Man, Scottish Islands and Northern Island. These costs are calculated through volumetric 'palletisation' (the collective size of your order fitted onto pallets)*. These shipping addresses will take 2 - 3 days longer than standard delivery times. 

Northern Ireland & Republic of Ireland | 4 - 21 Days

We ship to Northern Ireland and the Republic of Ireland. If you are based in Northern Ireland, select United Kingdom during checkout and then select the appropriate shipping fee**. If you are in the Republic of Ireland, please select Ireland during checkout and the appropriate shipping fees will be shown.  These shipping addresses will take 2 - 3 days longer than standard delivery times.

International Shipping | 7 Days +

We do not use a shipping calculators for overseas deliveries. If you need your order to be delivered internationally, you can contact us via email at, and we will calculate the carriage cost for you*. We will then generate a custom invoice for you.


* Please note that poles take up multiple pallets and will raise the total cost of delivery, so please take this into account when preparing your order.


** If you select incorrect shipping option based on your location, either the remaining amount can be paid through a separate invoice or, your order will be cancelled, and money returned.


Shipping delivery dates are estimates and are subject to change. We are not responsible for the loss of deliveries; however we will do our best to aid the recovery of any items that are missing from your order.



Faulty Items

If you have received a faulty item, please take photos of the fault and contact us immediately by emailing Please title your email with FAULTY ITEM DELIVERED and we will pick this up as a priority within 48 hours. Once we have examined your photos and details about the fault, we will be in touch to arrange a suitable refund. Please note, faulty items must be reported within 14 days of delivery and must be unused. We are unable to replace items which have been damaged by owner use. PLEASE NOTE: we are unable to review claims of faulty items without detailed photos or the issue/ item. 

Protective Pole Ends - All poles will be fitted with protective pole ends to protect from chipping and transportation. If you request for no Pole Ends to be fitted, we cannot accept responsibility for damage to the poles and therefore if reported as a fault we sadly are unable to offer any refund. 

Painted items - All painted items leave our manufacturers having successfully passed quality control checks including ensuring all paint has dried. As your items have been made bespoke to your order, new paint can be effected by fluctuations in temprature during the transportation period. We do advise on delivery of your poles, you leaving your poles to rest for 1-2 days before unwrapping. This allows the paint and natural wood material to rest and re-bond if required. We sadly are unable to accept responsibility for tackiness or smudges during transportation or if this process is not followed. 

Our return policy offers a 30 day (inclusive) return option. If more than 30 days have past since your purchase, unfortunately we are unable to offer you a refund or exchange. To be eligible for a return, all items delivered must be unused, clean and in the original packaging. If you have a product you are looking to return, please email us at or complete our Contact US form on this website. Please allow 48 hours for a response. Please note, the buyer is responsible for return costs unless item is deemed faulty. 

Please do not send your purchase back direct to our manufacturers including PolyJumps without speaking with us first so that we can inform you of the correct return address. To complete your return we do require proof of purchase - so please keep this safe.  If you require Valentine Show Jumps to arrange return collection of your items, we are more than happy to do this. Please be aware however that customers are liable to this cost which is payable prior to collection. 

Once your item has been received and inspected, we will notify you via email that your item has been safely returned and if your refund has been approved or rejected due to item condition. If your refund has been approved, we will process this automatically and your refund will be applied to your original method of payment. 

Non Returnable/ Refundable items: 
- Gift cards 

- Sale items (these will be clearly labelled so that all customers are aware of this refund policy prior to purchase)

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